1. Introduction
These Terms & Conditions apply to the website and services operated by DATAWINGS TECHNOLOGIES PRIVATE LIMITED, including FASTag recharge assistance, payment status support, transaction guidance, refund query assistance, customer support, and grievance communication.
By accessing this website, using the service, submitting a query, making a payment, contacting support, or sharing service-related information, you agree to be bound by these Terms & Conditions, the Privacy Policy, Refund Policy, and other service policies displayed on this website.
If you do not agree with these Terms & Conditions, you should not use the website or submit any service request through this platform.
2. Service Scope
DataWings FASTag Recharge provides service support and assistance related to FASTag recharge, payment reference, transaction status, failed payment, duplicate payment, refund query, and customer support for users in India.
2.1 Services may include
- FASTag recharge assistance
- Recharge related information and guidance
- Payment status support
- Transaction ID, UPI reference, RRN, or bank reference assistance
- Guidance for failed, pending, or deducted payment cases
- Duplicate payment and refund query assistance
- Customer support and grievance communication
2.2 Service dependency
FASTag recharge and payment status may depend on banks, UPI systems, payment gateways, FASTag issuers, issuer response systems, telecom networks, technical systems, and other third-party service providers. DataWings may guide users based on available information, transaction records, and applicable support process.
3. Eligibility to Use the Website
The website and services are intended for users in India who are legally capable of submitting service requests and sharing accurate information for FASTag recharge and payment support.
- You must use the website only for lawful purposes.
- You must provide accurate vehicle, mobile, FASTag, and payment details.
- You must not submit false, misleading, forged, or unauthorized information.
- You must not use the website for fraudulent, abusive, or illegal activity.
4. User Responsibilities
Users are responsible for the correctness of the information submitted through the website, phone, email, support form, or any other support channel.
Users must ensure that:
- Vehicle registration number is correct
- Registered mobile number linked with FASTag is correct
- FASTag bank, issuer, or provider name is correctly shared
- Recharge amount is reviewed before payment or support submission
- Payment reference, transaction ID, UPI reference, or screenshot is genuine
- Only official support details listed on this website are used for communication
DataWings is not responsible for issues caused due to wrong vehicle number, incorrect mobile number, incorrect issuer details, incomplete payment reference, false documents, or incorrect information submitted by the user.
5. Payments, Charges, and Transaction Processing
Users may be required to make payment for FASTag recharge or service-related requests as displayed or communicated through the website or official support channel.
- All payment details must be checked carefully before confirmation.
- Payment status may depend on bank, UPI, payment gateway, issuer, or technical system response.
- Transaction references must be kept safely until the query is resolved.
- DataWings may request transaction ID, UPI reference, RRN, bank reference, order ID, or payment screenshot for support.
- Payment success on a bank, UPI app, or gateway does not always mean instant service confirmation from every dependent system.
If payment is deducted but the recharge or service status is pending, users should contact support with complete details for guidance.
6. Refunds, Cancellations, and Failed Payments
Refunds, cancellations, failed payment cases, duplicate payment cases, and related queries are handled as per the Refund Policy, applicable payment rules, issuer or gateway response, and available transaction information.
Refund query support may require:
- Vehicle registration number
- Registered mobile number
- FASTag provider or issuer name
- Recharge amount
- Payment date and time
- Transaction ID, UPI reference, RRN, or bank reference
- Payment screenshot or proof, if available
Refund timing may vary depending on the payment method, bank, payment gateway, issuer response, settlement process, and applicable service rules. Users should read the Refund Policy before raising a refund related query.
7. Customer Support
DataWings provides customer support through the official phone number and email address listed on this website.
Support response and resolution guidance may depend on the completeness of information provided by the user, payment status, bank or gateway response, issuer system status, and applicable service process.
8. Safety and Sensitive Banking Information
Users must never share sensitive banking credentials with DataWings support or any third party.
Do not share OTP, UPI PIN, debit card PIN, credit card PIN, CVV, internet banking password, wallet password, or any other sensitive banking credential.
DataWings support may ask for service-related details such as vehicle number, mobile number, provider name, recharge amount, payment date, transaction reference, or screenshot. Sensitive credentials are not required for FASTag recharge support.
9. Prohibited Use
Users must not misuse the website, services, support channels, or company information.
- Submitting fake, forged, altered, or misleading payment proof
- Using another person’s vehicle, mobile, FASTag, or payment details without authorization
- Attempting fraud, chargeback misuse, cyber abuse, or unauthorized transactions
- Uploading malicious files, scripts, spam, or harmful content
- Trying to hack, overload, damage, or interfere with website operations
- Using abusive, threatening, defamatory, or unlawful communication with support staff
- Copying website content, design, branding, or service material without permission
DataWings may refuse service, block access, report misuse, or take appropriate legal action in case of suspicious, fraudulent, abusive, or unlawful activity.
10. Third-Party Services and External Systems
FASTag recharge and payment support may involve third-party systems such as banks, payment gateways, UPI providers, wallet providers, FASTag issuers, telecom networks, hosting providers, analytics providers, email providers, SMS providers, and technology partners.
DataWings is not responsible for delays, failures, interruptions, incorrect response, downtime, or service errors caused by third-party systems beyond its reasonable control.
11. Website Content and Accuracy
The information available on this website is provided for FASTag recharge assistance, support guidance, payment query help, and customer communication.
While we aim to keep information accurate and updated, service details, payment processing, issuer response, timelines, and support requirements may change due to operational, technical, regulatory, or third-party reasons.
12. Intellectual Property
All website content, design elements, logos, graphics, layouts, text, service descriptions, visual style, and other materials are owned by or licensed to DATAWINGS TECHNOLOGIES PRIVATE LIMITED unless otherwise stated.
Users may not copy, reproduce, modify, distribute, sell, publish, mirror, scrape, or commercially exploit any part of the website without written permission.
13. Privacy and Data Handling
User information is handled as per the Privacy Policy available on this website. By using the website or contacting support, users agree that DataWings may collect and process service-related information for FASTag recharge assistance, payment support, customer communication, fraud prevention, compliance, and grievance handling.
Users should read the Privacy Policy carefully to understand what information is collected, how it is used, and how privacy requests can be raised.
14. Limitation of Liability
To the maximum extent permitted under applicable law, DATAWINGS TECHNOLOGIES PRIVATE LIMITED shall not be liable for indirect, incidental, consequential, punitive, or special losses arising from use of the website, payment delay, third-party failure, issuer response delay, incorrect user information, network issues, technical errors, or unauthorized user activity.
DataWings is not responsible for:
- Incorrect vehicle number, mobile number, or provider information submitted by the user
- Bank, UPI, payment gateway, or issuer downtime
- Telecom, internet, server, hosting, or third-party technical issues
- Delay caused by incomplete or incorrect support information
- User sharing OTP, UPI PIN, CVV, or banking passwords with any third party
- Fraudulent activity performed by the user or any unauthorized person
15. Indemnity
Users agree to indemnify and hold DATAWINGS TECHNOLOGIES PRIVATE LIMITED, its directors, officers, employees, partners, service providers, and representatives harmless from any claim, loss, damage, liability, cost, or expense arising from misuse of the website, violation of these Terms, false information, fraudulent activity, unauthorized payment dispute, unlawful conduct, or breach of applicable law.
16. Changes to Terms
DATAWINGS TECHNOLOGIES PRIVATE LIMITED may update, revise, modify, or replace these Terms & Conditions from time to time due to changes in service process, legal requirements, payment rules, support policy, business operations, or website functionality.
Updated Terms will be posted on this page with the revised “Last Updated” date. Continued use of the website after such changes means the user accepts the updated Terms.
17. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising from use of this website or services shall be subject to the jurisdiction of competent courts in Tamil Nadu, India.
18. Grievance Officer and Contact Details
For service complaints, privacy requests, payment-related concerns, refund queries, support issues, or grievance communication, users may contact the Grievance Officer.
Grievance Officer
Name: THIRUMURUGAN SANTHAKUMAR (DIN)
Designation: Grievance Officer
Company: DATAWINGS TECHNOLOGIES PRIVATE LIMITED
Address:
Plot No.79 Ground Floor, Kambar Avenue, Arrampakkam, Padappai, Kanchipuram, Sriperumbudur, Tamil Nadu, India, 601301
Phone: +91 9514154335
Email: info@datawingsbills.com
Support Working Hours: Monday to Friday, 9:00 AM to 6:00 PM