Frequently asked questions about FASTag Recharge.
Find clear answers about FASTag recharge assistance, payment status, failed transactions, duplicate payments, refund queries, and customer support provided by DataWings for users in India.
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Keep these details ready before calling or emailing support.
Answers for FASTag recharge, payment, and support queries.
Select a question below to understand the process, required details, and support guidance.
FASTag Recharge Questions
What is DataWings FASTag Recharge support?
DataWings FASTag Recharge support helps users in India with FASTag recharge guidance, payment related queries, transaction reference assistance, failed payment cases, duplicate payment queries, and customer service communication.
What details are required for FASTag recharge assistance?
For proper support, keep these details ready:
- Vehicle registration number
- Registered mobile number linked with FASTag
- FASTag bank, issuer, or provider name
- Recharge amount
- Payment reference number, transaction ID, or UPI reference
- Payment screenshot, if available
Can I get help if I entered the wrong vehicle number?
Yes. Contact support with the incorrect details submitted, correct vehicle registration number, registered mobile number, FASTag provider name, payment reference, and payment screenshot if available. Support will guide you based on the available information and applicable process.
Why is my FASTag recharge not visible immediately?
Recharge updates may depend on payment confirmation, FASTag provider response, issuer system status, bank response, and transaction processing. If payment is deducted but recharge is not visible, share the payment reference and vehicle details with support.
Which FASTag details should I verify before taking support?
Check vehicle number, registered mobile number, FASTag provider name, recharge amount, payment date, and transaction reference. Correct details help support understand the query faster.
Payment Status Questions
What should I do if payment is deducted but recharge is not updated?
Contact support with the transaction ID, UPI reference or bank reference, payment amount, payment date, vehicle number, registered mobile number, FASTag provider name, and payment screenshot. These details help support guide you properly.
What is a payment reference number?
A payment reference number is the transaction detail generated by the payment method, bank, UPI app, or payment gateway. It may appear as transaction ID, UPI reference, bank reference, RRN, or order reference depending on the payment mode.
Can support check a failed payment query?
Yes. For a failed payment query, share the payment date, amount, payment reference, screenshot, vehicle number, and registered mobile number. Support will guide you according to the available transaction information.
What should I do if the payment is pending?
If payment status is pending, wait for bank or payment confirmation and keep the reference details safe. If the amount is deducted or the status does not update, contact support with complete transaction details.
Why is a payment screenshot useful?
A payment screenshot helps identify amount, payment time, transaction reference, and payment mode. It is useful when the user is asking for payment status, failed payment support, duplicate transaction guidance, or refund query support.
Refund Query Questions
When can I raise a refund query?
You can raise a refund query for cases such as failed payment, duplicate payment, payment deducted but service not processed, or any payment issue where transaction details are available for support review guidance.
What details are required for a refund related query?
Share vehicle number, registered mobile number, FASTag provider, amount, payment date, transaction ID, UPI reference or bank reference, and payment screenshot. For duplicate payments, share all transaction references separately.
What if I made duplicate payment for the same recharge?
Contact support with both or all transaction references, payment screenshots, recharge amount, vehicle number, registered mobile number, and FASTag provider details. Support will guide you according to the applicable process.
Can refund timing vary?
Yes. Refund timing may depend on the payment method, bank processing, gateway response, service status, and applicable payment rules. Support can guide you based on the transaction information available.
Can I raise a refund query without payment reference?
Payment reference is important for proper support. If you do not have it, check your UPI app, bank statement, SMS, email, or payment confirmation page and share the available details with support.
Support & Safety Questions
How can I contact DataWings FASTag Recharge support?
You can contact support by phone at +91 9514154335 or email at info@datawingsbills.com. Support is available Monday to Friday, 9:00 AM to 6:00 PM.
Who is the Grievance Officer?
The Grievance Officer is THIRUMURUGAN SANTHAKUMAR (DIN), Grievance Officer, DATAWINGS TECHNOLOGIES PRIVATE LIMITED.
What are the support working hours?
Support working hours are Monday to Friday, 9:00 AM to 6:00 PM, excluding non-working days and public holidays.
Will support ask for OTP or UPI PIN?
No. Do not share OTP, UPI PIN, card PIN, CVV, net banking password, or sensitive banking credentials with anyone. DataWings support only requires service-related details such as vehicle number, mobile number, provider name, amount, and payment reference.
What is the registered address of the company?
DATAWINGS TECHNOLOGIES PRIVATE LIMITED, Plot No.79 Ground Floor, Kambar Avenue, Arrampakkam, Padappai, Kanchipuram, Sriperumbudur, Tamil Nadu, India, 601301.
Still have a FASTag recharge or payment question?
Contact DATAWINGS TECHNOLOGIES PRIVATE LIMITED support with your vehicle number, registered mobile number, FASTag provider name, recharge amount, and payment reference.