Your privacy matters at DataWings FASTag Recharge.

1. Introduction

This Privacy Policy applies to the website and services operated by DATAWINGS TECHNOLOGIES PRIVATE LIMITED, including FASTag recharge assistance, payment support, transaction guidance, refund query assistance, customer support, and grievance communication.

By accessing or using this website, contacting support, submitting a query, or sharing service-related information with us, you agree to the collection and use of information as described in this Privacy Policy.

This website is intended for users in India. We process information for service support, customer communication, transaction assistance, legal compliance, and fraud prevention purposes.

2. Information We Collect

We may collect personal and service-related information that is necessary to provide FASTag recharge assistance and customer support.

2.1 Personal Information

• Name, if provided by the user
• Mobile number
• Email address
• Address or location details, if required for support or communication

2.2 FASTag and Vehicle Related Information

• Vehicle registration number
• Registered mobile number linked with FASTag
• FASTag issuer, bank, or provider name
• Recharge amount
• Recharge request details

2.3 Payment and Transaction Related Information

• Transaction ID, UPI reference, bank reference, RRN, or order reference
• Payment amount and date
• Payment status information
• Payment screenshot or proof shared by the user
• Refund or failed transaction query details

2.4 Technical Information

• IP address
• Browser type and device details
• Operating system
• Pages visited on the website
• Date and time of website access
• Basic analytics and security logs

3. How We Use Your Information

We use collected information only for lawful, service-related, and customer support purposes.

• To provide FASTag recharge assistance and service guidance
• To respond to payment status, failed transaction, pending payment, or duplicate payment queries
• To identify transaction references shared by the user
• To communicate with users by phone, email, or other support channels
• To process refund related queries as per applicable service rules
• To improve website performance, security, and user experience
• To prevent fraud, misuse, unauthorized activity, and suspicious transactions
• To comply with applicable Indian laws, lawful requests, and regulatory requirements
• To maintain internal records for support, audit, and compliance purposes

4. Payment Information and Sensitive Data

We may collect transaction references or payment proof shared by users for support and verification purposes. We do not ask users to share sensitive payment credentials.

If payment is processed through banks, payment gateways, UPI apps, wallet providers, or third-party payment service providers, their own privacy policies and terms may apply. We are not responsible for the independent privacy practices of such third-party payment providers.

5. Cookies and Tracking Technologies

This website may use cookies, browser storage, analytics tools, and similar technologies to improve website functionality, understand user interaction, maintain security, and enhance browsing experience.

• Essential cookies may be used for website functionality and security.
• Analytics cookies may help us understand page visits and user experience.
• Browser or device information may be collected for security and performance improvement.

Users can manage or disable cookies through browser settings. However, disabling certain cookies may affect website functionality or user experience.

6. Sharing of Information

We do not sell user personal information. We may share information only when required for service delivery, customer support, compliance, security, or lawful purposes.

• With payment service providers, banks, or payment gateway partners for transaction-related support
• With FASTag service partners, issuer systems, or relevant service providers where required for support
• With hosting, IT, analytics, email, SMS, or communication service providers used to operate the website
• With legal, regulatory, government, or law enforcement authorities when required under applicable law
• With professional advisors, auditors, or compliance consultants where necessary

Third parties are expected to process information only for the purpose for which it is shared and in accordance with applicable legal and contractual obligations.

7. Data Retention

We retain user information only for as long as necessary to provide support, resolve queries, maintain transaction records, comply with legal obligations, prevent fraud, and protect legitimate business interests.

Support records, payment references, communication records, and grievance details may be retained for internal audit, dispute resolution, accounting, compliance, and legal requirements.

8. Data Security

We use reasonable security practices to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

• Restricted access to support and transaction records
• Website security monitoring and basic technical safeguards
• Use of secure hosting and controlled system access
• Internal handling controls for customer support information
• Fraud prevention and suspicious activity monitoring

No digital platform can guarantee absolute security. Users are advised to avoid sharing sensitive banking credentials and to contact support only through official details listed on this website.

9. User Rights and Choices

Subject to applicable Indian laws and verification requirements, users may contact us to request access, correction, update, or deletion of their personal information.

• Request correction of inaccurate personal information
• Request update of contact details
• Request information about support records shared with us
• Withdraw consent where processing is based on consent and withdrawal is legally permitted
• Raise a privacy or grievance related complaint

Some information may continue to be retained where required for legal, accounting, security, fraud prevention, transaction, dispute, or regulatory purposes.

10. Children’s Privacy

This website and FASTag recharge assistance service are intended for use by vehicle owners, customers, and adults capable of submitting service-related requests. We do not knowingly collect personal information from children.

If a parent or guardian believes that a child has shared personal information with us, they may contact us for review and appropriate action.

11. Third-Party Links

The website may contain links to third-party websites, payment providers, banks, FASTag issuers, or support resources. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

Users should review the privacy policies and terms of those third-party websites before sharing any personal or payment information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, service process, website functionality, security practices, or business operations.

Updated versions will be posted on this page with the revised “Last Updated” date. Continued use of the website after changes means the user accepts the updated Privacy Policy.

13. Grievance Officer and Contact Details

For privacy questions, data correction requests, support complaints, payment-related concerns, refund queries, or grievance communication, users may contact the Grievance Officer.

Grievance Officer

Name: THIRUMURUGAN SANTHAKUMAR (DIN)
Designation: Grievance Officer
Company: DATAWINGS TECHNOLOGIES PRIVATE LIMITED

Address:
Plot No.79 Ground Floor, Kambar Avenue, Arrampakkam, Padappai, Kanchipuram, Sriperumbudur, Tamil Nadu, India, 601301

Phone: +91 9514154335
Email: info@datawingsbills.com
Support Working Hours: Monday to Friday, 9:00 AM to 6:00 PM