Your Data, Privacy & Security Matter

Thank you for using DataWingsBills. This Privacy Policy explains how DATAWINGS TECHNOLOGIES PRIVATE LIMITED collects, uses, stores, protects, processes and shares information when users access our website, submit a contact form, request BBPS service support, communicate with us or use any related feature.

By using this website or submitting information to DataWingsBills, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the website or submit personal information.

DataWingsBills may collect information that users voluntarily submit and information that is automatically generated when users access the website or communicate with support.

• Name, mobile number, email address and contact details.
• Service category selected by the user such as Mobile Recharge, Electricity Bill, Gas Payment or Broadband Bill.
• Order ID, request ID, transaction reference, UPI reference, payment screenshot or issue description shared by the user.
• Support communication submitted through contact forms, email, phone or other official channels.
• Device information, browser type, IP address, approximate location, session data, cookies and website usage information.
• Information needed for account support, refund guidance, cancellation request review or grievance assistance.

For BBPS-related support, users may submit service-specific details to help us understand and review their concerns.

• Mobile Recharge support details such as mobile number, operator, recharge amount and transaction reference.
• Electricity Bill support details such as consumer number, biller, amount and payment status.
• Gas Payment support details such as gas biller, transaction reference, amount and issue description.
• Broadband Bill support details such as account number, internet provider, payment reference and service concern.

We use collected information only for legitimate website, support, communication, operational, security and compliance purposes.

• To provide mobile recharge, electricity bill, gas payment and broadband bill support.
• To review transaction status, failed payment concerns, duplicate payment concerns and service issues.
• To respond to refund guidance, cancellation requests, account concerns and grievance matters.
• To communicate with users through email, phone, SMS, website forms or other available support channels.
• To improve website performance, user experience, service quality and support process.
• To detect, prevent and respond to fraud, unauthorized access, misuse, suspicious activity or technical issues.
• To comply with applicable legal, regulatory, tax, audit, record-keeping and lawful request requirements.

When users submit personal information, service details, transaction references, screenshots or support requests, they consent to DataWingsBills using that information to review, respond to and process the concern.

Users may choose not to provide certain information. However, this may limit our ability to verify the request, review transaction status, assist with refund or cancellation support or respond to grievance concerns.

We do not sell user personal information. We may share limited information only where necessary for service support, security, legal compliance or operational requirements.

• With authorized support teams, employees or representatives on a need-to-know basis.
• With hosting, email, analytics, technical support or website service providers.
• With banks, payment gateways, UPI systems, billers or service providers where needed for transaction or support review.
• With legal, regulatory, government or law enforcement authorities if required by applicable law.
• With auditors, consultants or professional advisors where necessary for compliance, accounting or legal purposes.

Our website may use cookies, session storage, analytics tools, pixels and similar technologies to improve functionality, maintain sessions, understand website performance, enhance security and improve user experience.

• Essential cookies for website operation and security.
• Analytics cookies for visitor and performance insights.
• Preference cookies to improve user experience.
• Third-party cookies may be used by embedded tools, analytics or technical service providers.

Users may control or disable cookies from browser settings. Some website features may not work properly if cookies are disabled.

We use reasonable technical and organizational measures to protect user information from unauthorized access, misuse, disclosure, alteration, loss or destruction. However, no website or digital system can guarantee absolute security.

• Access to support data is limited to authorized persons.
• Support records are used only for legitimate service, security and compliance purposes.
• Users should avoid sharing sensitive banking credentials through forms, email, phone or messages.
• Users should immediately contact us if they suspect unauthorized activity or account compromise.

We retain personal information only for as long as necessary for the purpose for which it was collected, including support handling, transaction review, dispute resolution, fraud prevention, legal compliance, audit, tax and record-keeping requirements.

Some records may be retained for a longer period if required by applicable law, regulatory process, lawful request, contractual obligation or legitimate business need.

Subject to applicable law, users may request access to their personal information and may ask us to correct, update, complete or delete information where permitted. Some information may be retained where required for legal compliance, fraud prevention, dispute resolution or legitimate business purposes.

• Request access to information we hold about you.
• Request correction or update of inaccurate information.
• Request deletion or erasure where applicable.
• Withdraw consent where processing is based on consent, subject to service limitations.
• Raise privacy, data handling or grievance concerns through official contact details.

By submitting contact details, users agree that DataWingsBills may contact them for service updates, transaction-related support, refund or cancellation communication, account concerns, security alerts, policy notices and grievance responses.

Communication may be sent through email, phone, SMS, website notification or other available contact method.

Our website may contain links, references or integrations with third-party websites, billers, payment gateways, banks, UPI systems, analytics tools or service providers. We do not control third-party platforms and are not responsible for their content, security, uptime, privacy policies or practices.

Users should review third-party privacy policies and terms before submitting information or using third-party services.

DataWingsBills services are intended for users who are legally capable of using digital services and submitting service requests. We do not knowingly collect personal information from children without appropriate consent where such consent is required under applicable law.

If you believe a child has submitted information without proper authorization, please contact us so we can review and take appropriate action.

If we become aware of a security incident that may affect user information, we will take reasonable steps to investigate, reduce risk, secure affected systems and notify users or authorities where required by applicable law.

DATAWINGS TECHNOLOGIES PRIVATE LIMITED may update this Privacy Policy from time to time to reflect changes in website features, service process, legal requirements, technology, security practices or operational needs.

The latest version will be available on this page. Continued use of DataWingsBills after policy updates means users accept the revised Privacy Policy.

For privacy questions, data requests, service concerns, refund/cancellation queries, account issues, transaction support or grievance matters, contact DataWingsBills through the official details below.

• Brand Name: DataWingsBills
• Company: DATAWINGS TECHNOLOGIES PRIVATE LIMITED
• Grievance Officer: THIRUMURUGAN SANTHAKUMAR (DIN)
• Designation: Grievance Officer
• Phone: +91 9514154335
• Email: info@datawingsbills.com
• Alternate Email: datawingstechnology@gmail.com
• Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
• Address: Plot No.79 Ground Floor, Kambar Avenue, arrampakkam, Padappai, Kanchipuram, Sriperumbudur, Tamil Nadu, India, 601301