Clear Rules For Refunds & Cancellations

This Refund & Cancellation Policy is provided on behalf of DATAWINGS TECHNOLOGIES PRIVATE LIMITED, operating under the brand name DataWingsBills. This policy applies to BBPS-related service support, payment concerns, failed transactions, duplicate payments, cancellation requests and refund guidance connected with DataWingsBills services.

By using DataWingsBills or submitting a refund/cancellation request, users agree to this policy. Refund or cancellation approval depends on transaction status, service processing stage, biller confirmation, payment gateway response, bank settlement and applicable service rules.

This policy applies to user support requests related to the following DataWingsBills BBPS categories:

• Mobile Recharge support.
• Electricity Bill support.
• Gas Payment support.
• Broadband Bill support.
• Transaction support, failed payment review and duplicate payment concerns.
• Refund guidance, cancellation requests and grievance assistance.

Refund review may be considered only in eligible cases after verification of transaction details, service status and applicable provider or payment gateway response.

• Payment was deducted but the transaction failed.
• Duplicate payment was made for the same service or bill.
• Payment was deducted but service was not processed or confirmed.
• Transaction was reversed or marked failed by the payment gateway, bank, UPI provider or biller.
• Refund is approved after internal review or external service provider confirmation.
• Technical issue caused payment deduction without service completion.

Refund may not be available in cases where service has been processed successfully, user submitted incorrect details or the issue is outside DataWingsBills control.

• Successful mobile recharge already processed to the entered mobile number.
• Successful electricity bill payment processed to the entered consumer number or biller.
• Successful gas payment processed to the selected gas biller/account.
• Successful broadband bill payment processed to the entered account or service provider.
• User entered wrong mobile number, consumer number, biller, account number or service details.
• User selected wrong service category, operator, biller or payment amount.
• Delay caused by bank, UPI app, payment gateway, wallet, biller or service provider.
• Request made without valid order ID, transaction reference or payment proof.
• Fraudulent, suspicious, abusive or misleading refund claims.

Cancellation requests must be raised as soon as possible. However, many BBPS-related payments, recharges and bill payments are processed instantly or near-instantly. Once processed successfully, cancellation may not be possible.

• Pending transactions may be reviewed for cancellation if service is not yet processed.
• Successful mobile recharge generally cannot be cancelled after processing.
• Successful utility bill payment generally cannot be cancelled after biller confirmation.
• Cancellation is not guaranteed and depends on transaction status, gateway response and biller/service provider rules.
• If cancellation is not possible, users may request support review or grievance assistance.

A transaction may remain pending due to bank delay, UPI response delay, payment gateway response, wallet settlement, biller confirmation, operator delay or technical issue. Pending transactions may later become successful, failed or reversed.

• Users should wait for status update from bank, gateway or biller systems.
• DataWingsBills may request users to share transaction reference and payment proof.
• If payment fails and refund is approved, refund processing will follow applicable timelines.
• If payment becomes successful, refund or cancellation may not be available.

To review a refund, cancellation or failed payment concern, users should submit complete and accurate details.

• Full name and registered mobile number.
• Registered email address.
• Service category such as Mobile Recharge, Electricity Bill, Gas Payment or Broadband Bill.
• Order ID, request ID or transaction reference number.
• Payment date, amount and payment mode.
• Payment screenshot or proof, if available.
• Consumer number, mobile number, biller name or account details related to the service.
• Clear description of the issue.

Once a refund is approved, DataWingsBills will initiate or assist with refund processing as per applicable payment gateway, bank, UPI, wallet, biller or service provider process. Actual refund credit time may vary.

• Approved refunds may take 3 to 7 business days in normal cases.
• Some bank, UPI, wallet, gateway or biller settlements may take longer.
• Refund will generally be credited to the original payment method, wherever applicable.
• Refund timelines may be affected by bank holidays, technical issues, payment gateway delay or incorrect user details.

Users are responsible for verifying all details before making payment or submitting a service request. If wrong details are entered and the transaction is successfully processed, refund or cancellation may not be possible.

• Wrong mobile number entered for recharge.
• Wrong consumer number entered for electricity bill.
• Wrong gas provider or account selected.
• Wrong broadband account or service provider selected.
• Wrong amount, biller, operator or service category selected.

DataWingsBills may reject, delay, hold or investigate refund/cancellation requests if fraud, misuse, suspicious activity, incorrect information or unauthorized payment is suspected.

• Never share OTP, PIN, password, CVV or confidential banking details.
• Use only official DataWingsBills contact details listed on this website.
• Report unauthorized transactions or suspicious activity immediately.
• False refund claims may be rejected and may lead to legal or compliance action.

Many payment and bill support processes depend on third parties such as banks, payment gateways, UPI providers, wallets, telecom operators, utility billers, gas providers and broadband service providers. DataWingsBills cannot guarantee third-party response time, uptime or processing speed.

• Bank or UPI settlement delay may affect refund timeline.
• Biller confirmation delay may affect final transaction status.
• Payment gateway response may affect success/failure confirmation.
• Third-party downtime may delay refund, cancellation or support review.

DATAWINGS TECHNOLOGIES PRIVATE LIMITED may update this Refund & Cancellation Policy from time to time due to legal requirements, service changes, operational needs, payment gateway updates, biller rules or compliance requirements.

The latest version will be available on this page. Continued use of DataWingsBills after updates means users accept the revised policy.

For refund requests, cancellation concerns, failed payment review, duplicate payment concerns, pending transaction support, account concerns or grievance assistance, contact DataWingsBills through the official details below.

• Brand Name: DataWingsBills
• Company: DATAWINGS TECHNOLOGIES PRIVATE LIMITED
• Grievance Officer: THIRUMURUGAN SANTHAKUMAR (DIN)
• Designation: Grievance Officer
• Phone: +91 9514154335
• Email: info@datawingsbills.com
• Alternate Email: datawingstechnology@gmail.com
• Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
• Address: Plot No.79 Ground Floor, Kambar Avenue, arrampakkam, Padappai, Kanchipuram, Sriperumbudur, Tamil Nadu, India, 601301